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Policy

1. Scope of Services

Lab Tire Services (“we,” “us,” “our”) provides mobile mechanic and tire services at the customer’s location. Services include, but are not limited to, diagnostics, minor mechanical repairs, oil changes, battery replacements, brake services, and tire installation/replacement.

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We reserve the right to refuse or discontinue any service if it is unsafe to perform in a mobile setting or exceeds the scope of on-site repair capabilities.

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2. Service Location and Safety

The customer agrees to provide a safe, accessible, and legally permissible location for services to be performed. We reserve the right to decline service if the location presents safety risks to our staff or equipment.

We are not liable for delays or cancellations due to environmental hazards, inclement weather, or other circumstances beyond our control.

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3. Appointments and Cancellations

Customers must schedule an appointment in advance. We require at least [2 Hours] notice for cancellations or rescheduling. Failure to cancel within the notice period may result in a cancellation fee of [25$ Fee].

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4. Payments and Fees

All service fees will be disclosed to the customer prior to work being performed. Payment is due in full upon completion of services unless otherwise agreed upon in writing. We accept [cash, debit, credit card, e-transfer].

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Late payments may incur interest charges at the maximum rate permitted by law. Unpaid invoices may be referred to collections.

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5. Warranty and Liability

Lab Tire Services does not offer any warranty on parts or labor. All services are provided “as-is” and at the customer’s own risk.

 

We are not responsible for:

  • Pre-existing issues unrelated to the services performed.

  • Consequential or incidental damages arising from repairs or delays.

  • Failures or damage resulting from customer-supplied parts, third-party modifications, or improper maintenance.

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The customer acknowledges that mobile automotive repair has inherent limitations and accepts that repairs may not be permanent or complete due to working conditions, environmental factors, or the nature of the issue.

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6. Customer Responsibilities

Customers agree to:

  • Disclose all known issues and relevant vehicle history.

  • Secure personal belongings from the vehicle.

  • Allow uninterrupted access to the vehicle during the service window.

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7. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim shall not exceed the amount paid by the customer for the specific service giving rise to the claim.

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8. Privacy Policy

We collect and store personal and vehicle information solely for the purposes of providing services and communications. We do not sell or share customer information with third parties without consent, except as required by law.

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9. Dispute Resolution

In the event of a dispute, the customer agrees to first attempt resolution informally by contacting our office. If unresolved, disputes shall be submitted to binding arbitration in the jurisdiction of [Alberta], in accordance with the rules of [AMVIC].

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10. Re-Torque​

For your safety, Lab Tire Services recommends that all wheels be retorqued after the first 100 kilometres of driving following a tire installation or rotation. It is the customer’s responsibility to ensure this retorque is completed.

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Failure to retorque the wheels may result in wheel loosening, which can lead to serious damage or injury. Lab Tire Services assumes no liability for damage or injury resulting from failure to perform the recommended retorque.

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11. Amendments

We reserve the right to update this policy at any time. Changes will be posted on our website and effective immediately unless otherwise stated.

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